Are you neglecting one little thing that’s costing you hundreds of thousands of dollars in sales?
We’ve all heard the old adage that a happy customer will tell one of their friends about a business, but that an unhappy customer will tell 10 friends about their bad experience!
Business owners the world over know that cultivation a great reputation is a surefire way to not only get new customers, but also to get current customers to come back time and time again.
Customer service builds or breaks reputation. But how can busy business owners develop an organization that consistently generates extremely happy and exceedingly loyal customers?
Tom Hopkins has spent years teaching top companies such as AT&T, KFC, State Farm and more how to instill top-notch customer service in everything that they do. That which he teaches large companies for tens of thousands of dollars, you can now own for a small fraction of the investment!
How can Tom Hopkins help me improve my customer service?
With Building Lifetime Clients Through Effective Customer Service, you will learn:
- How Spectacular Initial Contact can set the stage for an excellent–or detrimental!–interaction with a customer.
- How Superior Listening Skills is, by far, the best way to consistently make customers happy.
- How to Deftly and Professionally Handle Difficult Clients so that everyone walks away happy.
- Word Choices that can make the difference between an extremely happy or extremely unhappy customer.
Excellent customer service can add hundreds of thousands of dollars to the bottom line over time. How would that help your company?
Regardless of our business, by the end of the day, we are all in one business: the relationship business. Our business’ ability to maintain relationships with customers and prospects alike is oftentimes the difference between a long-run raving success or a slow and uncomfortable teetering away. Take advantage of this opportunity to learn industry-leading customer service skills from sales and business leader Tom Hopkins!